Phishing Messages Tricked Twilio Employees Into Divulging Sensitive Credentials

Table of Contents

  • By Bree Ann Russ
  • Published: Aug 11, 2022
  • Last Updated: Aug 22, 2022

Twilio recently revealed that several employees were tricked by hackers, leading them to divulge personal, corporate-level logins. These logins allowed hackers to gain access to selected customer accounts. With over 150,000 corporate customers like Uber and Facebook, this breach had the potential to be a massive problem.

Twilio builds SMS and voice capabilities into various applications, allowing its customers to have improved communication with their audiences. Twilio also includes various safety measures, such as 2FA, or multi-factor authentication, into their applications.

Hackers sent SMS phishing messages to unsuspecting employees with authentic-looking messages claiming to be from the IT department within Twilio. The phrases used in the messages were internally used, and the URLs and logos all appeared authentic as well. Twilio has cooperated with U.S. carriers, hosting providers, and registrars to shut down all forms of communication connected to the attack.

The breach occurred on August 4, 2022, and allowed the hacker to enter Twilio's internal systems. The company has made no comment regarding how many customers were in the portion of the systems the hacker accessed. However, the company did list what information that it collects on each of its customers, including:

  • IP addresses
  • Address
  • Payment information
  • Occasional proof of identity

The company has not been able to identify the hacker yet, but they did confirm that several employees provided credentials after following legitimate-looking messages. Reports have also confirmed that other companies fell victim to the same hacker, including a large customer service provider, a U.S. internet company, and an IT outsourcing company. Details on those other attacks are slowly coming out, including new details on the connected attack on Cloudflare. 

In response to the attack, Twilio suspended access to each user with compromised credentials, increased security training for its employees, and started to contact any customer who may have been affected during the breach.

Table of Contents

About the Author
IDStrong Logo

Related Articles

Instagram Vulnerability Allowed Hackers Access to Control Your Phone

Security experts Check Point Research discovered a critical vulnerability while examining Instagra ... Read More

Alien Malware Infects More than 226 Mobile Apps and Steals Bank Data

As reported on September 24, 2020, by ZDNet and ThreatPost, a new strain of malware named “A ... Read More

Universal Health Systems Hit by Ransomware Attack

Universal Health Systems (UHS), a Fortune 500 company owning more than 400 hospitals across the co ... Read More

Exchange Server Bug Exposes a Big Risk to Hackers

Months after Microsoft released a patch to fix a serious flaw in MS Exchange Server, more than 61% ... Read More

Clients’ Bank Data Exposed in Blackbaud Ransomware Attack

Blackbaud software was victim to a ransomware attack last May, and new information suggests that c ... Read More

Latest Articles

What You Need to Know about the Data Breach MC2 Data

What You Need to Know about the Data Breach MC2 Data

Founded in 2018, MC2 Data is based in Florida and specializes in background check services. MC2 aggregates data from several records to provide background check services to landlords, employers, and other organizations.

What You Need to Know about the Delta Dental Data Breach

What You Need to Know about the Delta Dental Data Breach

Delta Dental is a dental insurance provider serving over 90 million Americans. It offers coverage in all 50 states, Puerto Rico, and Washington, D.C. The company was established in 1966 in California as part of the Delta Dental Plans Association.

What You Need to Know about the Hot Topic Data Breach

What You Need to Know about the Hot Topic Data Breach

Hot Topic plays in the fashion, apparel, and shoe industry as a retailer of music-influenced apparel and accessories, such as jeans, tops, belts, dresses, pajamas, sunglasses, jewelry, and tees.

Featured Articles

How to Buy a House with Bad Credit

How to Buy a House with Bad Credit

Buying your own home is the American Dream, but it might seem out of reach to those with bad credit. However, the good news is, if your credit is less than perfect, you do still have options and in most cases, can still buy a home.

How Secure Is Your Password? Tips to Improve Your Password Security

How Secure Is Your Password? Tips to Improve Your Password Security

Any good IT article on computers and network security will address the importance of strong, secure passwords. However, the challenge of good passwords is that most people have a hard time remembering them, so they use simple or obvious ones that pose a security risk.

Top 10 Senior Scams and How to Prevent Them

Top 10 Senior Scams and How to Prevent Them

Senior scams are becoming a major epidemic for two reasons. First, seniors often have a lot of money in the bank from a life of working hard and saving.

Notice

By proceeding with this scan, you agree to let IDStrong run a Free Scan of supplied parameters of your personal information and provide free preliminary findings in compliance with our Terms of Use and Privacy Notice. You consent to us using your provided information to complete the Free Scan and compare it against our records and breach databases or sources to provide your Free preliminary findings report.

Rest assured: IDStrong will not share your information with third parties or store your information beyond what is required to perform your scan and share your results.

Free Identity Threat Scan
Instantly Check if Your Personal Information is Exposed
All fields below are required
Please enter first name
Please enter last name
Please enter a city
Please select a state
Please enter an age
Please enter an email address
Close